Consumer Rights

1. General Provisions and Legal Basis

This document (“Consumer Rights”) confirms that the company ACE DOO BAR, Montenegro, PIB (Tax ID): 03230864 (hereinafter: the Company), the owner and operator of the MotorBOOM.me service (hereinafter: the Service), fully complies with the requirements of the Law on Consumer Protection (“Official Gazette of Montenegro,” No. 2/2014, 6/2014 – corr., 43/2015 and 70/2017 of 27.10.2017, as subsequently amended; hereinafter: the Law), the Law on Electronic Commerce, the Law on Obligations, the Law on Advertising, and other regulations of the legal system of Montenegro applicable to the Company's activities.

The Company consistently brings the organization of its work, the content of the Terms of Use, and the manner of providing paid services and informing users into line with the requirements of the Law, and ensures that consumers are granted the full scope of rights guaranteed under Montenegrin legislation.

The consumer rights established by the Law are of a mandatory nature: a consumer cannot waive these rights, and any contractual provisions that contradict them and are detrimental to the consumer are void. The Company takes this principle into account when developing all documents and features of the Service and, in cases of ambiguity, interprets its internal rules in favor of the consumer, as provided for in Article 4 of the Law.

This document supplements the Terms of Use of the Service, sets out consumer rights in relation to the Company's activities in specific terms, and confirms how each of these rights is actually implemented and ensured by the Company.

2. The Concept of Consumer and the Status of the Company

The Company correctly defines and distinguishes the status of Service participants in accordance with Article 2 of the Law. A consumer is a natural person who enters into a transaction or acts on the market outside the scope of their trade, business, craft, or professional activity. A trader is a person who, independently or through another person acting in their name or on their behalf, enters into transactions or acts on the market within the scope of their trade, business, craft, or professional activity.

The Company openly and unambiguously discloses to users the capacity in which it acts in each type of relationship. With respect to the provision of its own paid services — posting advertisements, promoting listings, service packages, and other paid features of the Service purchased directly from the Company (hereinafter: Paid Services) — the Company acts as a trader (service provider) and fully bears all obligations imposed on traders by the Law.

With respect to purchase-and-sale transactions between Service users (sellers and buyers of listings), the Company informs users in advance and explicitly that it is not a party to such transactions and does not act as a trader. This is transparently and thoroughly explained in the Terms of Use and the “Distance Selling” section, which is fully consistent with the requirements of the Law on Electronic Commerce concerning information society service providers.

3. How the Company Ensures Consumer Rights When Using the Service's Paid Services

3.1. Right to Pre-Contractual Information — Fully Ensured

In accordance with Articles 57 and 61 of the Law, before concluding a contract for the provision of a Paid Service and before accepting the consumer's corresponding offer, the Company provides complete, clear, and understandable information about:

● the essential characteristics of the service;

● the Company's name, registered address, telephone number, and email address;

● the price of the service, including all additional costs, or the method of calculating the price if it cannot be determined in advance;

● the terms of payment and the manner and timeframe for providing the service;

● the procedure for submitting and handling complaints;

● the duration of the contract and the conditions for its termination, if the contract is concluded for an indefinite period or provides for automatic renewal;

● the existence and conditions for exercising the right of withdrawal from a distance contract;

● the available means of out-of-court dispute resolution.

This information is published openly on the Service, presented in language the user can understand, and made available before the moment of payment, which rules out any possibility of the consumer making a decision without being fully informed.

3.2. Price Transparency — Observed

The Company displays the prices of Paid Services clearly, legibly, and in an easily accessible manner for the consumer, in euros, in full compliance with Articles 11–15 of the Law, and consistently adheres to the established and published prices (Article 13 of the Law). The Company's Price List is an integral part of the Terms of Use, is publicly available on the Service, and contains no hidden charges.

3.3. Right of Withdrawal from a Distance Contract — Guaranteed

The Company recognizes and ensures the consumer's right of withdrawal from a contract concluded at a distance, in accordance with Article 61 and Articles 74a–74j of the Law.

The consumer has the right, without stating a reason, to withdraw from the contract for the provision of a Paid Service within 14 (fourteen) days of its conclusion, by sending the Company a notice to info@motorboom.me or by any other unambiguous statement (Articles 74a and 74c of the Law). The Company informs the consumer of this right, and of the manner and time limits for exercising it, in advance and explicitly.

Where the consumer duly exercises the right of withdrawal, the Company shall, without delay and no later than 14 days from receipt of the notice of withdrawal, refund the consumer all amounts received, using the same means of payment as was used for the original transaction (Article 74e of the Law).

In accordance with Article 74j, item 1, of the Law, the Company informs the consumer that the right of withdrawal does not apply where the provision of the service has been fully completed and was begun with the consumer's prior express consent, given on the condition that the consumer confirmed being aware that they would lose the right of withdrawal as a result of full performance of the service. This applies in particular to cases where the consumer explicitly requests immediate publication or activation of an advertisement or another paid feature before the expiry of the 14-day period — the Company obtains and records such consent in advance.

If the consumer withdraws from the contract after performance of the service has already begun at their express request, they are required to pay the Company a portion of the agreed price proportionate to the service actually provided up to the time of the notice of withdrawal (Article 74h of the Law); the Company calculates this amount transparently and provides the consumer with the corresponding justification.

3.4. Right to Complain — Implemented Through an Accessible and Functioning Channel

In accordance with Article 25 of the Law, the Company has provided the consumer with a genuine means of filing a complaint in connection with a Paid Service provided, the invoice for the service, or other grounds provided for by the Law. A complaint may be submitted in writing, including by email to: info@motorboom.me.

The Company undertakes, and in practice ensures, that it responds to the consumer without delay and no later than 8 (eight) days from receipt of the complaint, stating its position on the substance of the claim and proposing a resolution (Article 27 of the Law). The Company keeps records of complaints received and retains the relevant data for at least two years from the date of receipt (Article 25 of the Law), which allows for full traceability of the handling of every complaint.

3.5. Absence of Unfair Contract Terms

The Company reviews the content of the Terms of Use and other Service documents for compliance with Articles 102–104 of the Law and does not include provisions that would create a significant imbalance in the parties' rights and obligations to the detriment of the consumer. All provisions are formulated legibly, clearly, and unambiguously, which is also consistent with the requirement of Article 107 of the Law regarding the form of written contract terms.

3.6. Prohibition of Unfair Commercial Practices — Observed

The Company does not engage in unfair commercial practices toward consumers, including misleading acts or omissions, nor in aggressive commercial practices, in accordance with Articles 109–117 of the Law. The Company does not, and will not, charge for services that the consumer has not ordered (Article 60a of the Law).

4. How the Company Ensures Consumer Rights in Transactions Between Service Users

The Company informs users in advance and in an accessible manner that the posting and purchase of goods and services through Service listings takes place exclusively through direct contact between the seller and the buyer, and that the Company is not a party to such a transaction (see the “Distance Selling” section of the Terms of Use). This is consistent with the Company's status as an information society service provider and rules out the imposition on it of obligations that the Law prescribes for parties to a purchase-and-sale contract to which it is not a party.

At the same time, the Company informs users that, where the seller of a listing is a person acting within the scope of their trade, business, or professional activity (a trader, dealership, distributor, etc.), all provisions of the Law apply to the relationship between such a seller and the consumer-buyer, including the right to accurate information about the goods, the right to a receipt, the right to file a complaint regarding non-conformity of the goods with the contract within two years from the date of delivery of the goods (Articles 43–54 of the Law), and, where the contract is concluded at a distance, the right of withdrawal within 14 days (Article 74a of the Law), subject to the exceptions provided for by the Law (Article 74j).

Where the seller of a listing is a natural person not engaged in trade or business activity (a private sale between individuals), the Company clearly explains to users that the Law on Consumer Protection does not apply to such a transaction and that the relationship between the parties is governed by the general rules of the Law on Obligations — this information is communicated to users openly, so as to prevent any misunderstanding regarding the scope of applicable guarantees.

In addition to complying with the formal requirements of the Law, the Company continuously informs users of safe-trading rules (the “Safe Trading” section of the Service), including recommendations not to disclose bank card details and not to transfer funds in advance without verifying the counterparty, thereby providing an additional, enhanced level of protection for consumers' economic interests beyond the minimum requirements of the legislation.

5. Handling of Complaints and Procedure for Contacting the Company

The Company has provided the consumer with access to information on the manner and place for filing a complaint, as required by Article 25 of the Law: a consumer may raise a question, remark, or complaint by emailing info@motorboom.me.

All consumer inquiries are recorded by the Company, noting the date of receipt, the substance of the request, and the subject of the inquiry, as well as the date and content of the Company's response, ensuring full traceability and accountability in the handling of inquiries.

6. Out-of-Court Dispute Resolution

The Company recognizes the consumer's right to initiate out-of-court resolution of a dispute arising in connection with the provision of Paid Services, in the manner provided for by Montenegrin legislation on the out-of-court settlement of consumer disputes, prior to bringing the matter before a court, and creates no obstacles to the exercise of this right.

Where a dispute cannot be resolved out of court, the parties agree that the court in Bar shall have jurisdiction over the dispute, in accordance with the Terms of Use of the Service.

7. Statement of Compliance

The Company confirms that the organization of the MotorBOOM.me Service's operations, the content of its documents, and the manner in which Paid Services are provided have been developed and are applied in full compliance with the Law on Consumer Protection of Montenegro, that consumers are provided with all the information necessary to make informed decisions, and that consumer rights guaranteed by law are taken into account and observed by the Company at every stage of its interaction with users.

The Company reserves the right to amend and supplement this document from time to time in order to keep it further aligned with changes in legislation, by publishing the current version on the Service. The current version of the document applies to all relationships arising after its publication.

This document is an integral part of the Terms of Use of the MotorBOOM.me Service and must be interpreted together with them.

Bar, Montenegro, 01.09.2026.